![]() It’s sometimes necessary to lock accounts while issues are investigated. ![]() I’ve provided all my verification information and my account is still locked. Your account may be blocked temporarily while we work to resolve this matter. Verification is usually completed in a few minutes, but occasionally this process can run into issues that require additional verification steps or more information about you. My account says Uphold staff is currently reviewing my account verification request. If you are still experiencing issues, contact our support team for assistance in resolving this matter by selecting “my verification code is not working” from the drop-down menu in our contact form. If you have verified your account, but you are having issues logging in with the two-factor authentication code from the Authy app, make sure you are using the same phone number that is associated with your Uphold account. I’m having issues logging in with the Authy app. Locked Out: Troubleshooting for Verified Members Once you’ve entered the required information, please allow 24 hours for your account to be verified. members will need to provide their social security or TAX ID number. You need to submit a ‘selfie’ picture of yourself holding your ID where both your face and the ID is visible. Uphold requires a valid government issued ID in the form of a passport, national ID card, or driver’s license. Getting verified is easy! You can start the verification process by going to your account dashboard and clicking on “Become A Verified Member.” Uphold requires verification to protect the security of everyone using our service. You will need to verify your account with Uphold to continue using our service. ![]() I’m unable to log in to my Uphold account and I am a non-verified member-what should I do? Access to 30+ supported fiat currencies, cryptocurrencies, and commodities. ![]()
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